CQ Hotel Accommodation Wellington NZ

CQ Comfort and Quality Hotels Accommodation Wellington NZ

Comfort and Quality Hotels Wellington

    Terms and Conditions

    Cancellation Policy

    A cancellation fee of one night’s accommodation will be charged to your credit card (supplied at time of making booking) if you do not cancel your booking within 24 hours of your arranged arrival.

    A fee of one night’s accommodation will also be charged if you fail to arrive. In this instance it is treated as a ‘no show’ fee.

    The hotel accepts no responsibility to amend your booking due to transport delays/closures/cancellations. i.e. airport, ferry, or road closures due to bad weather. The onus is on you to contact us to avoid the above penalty fees.

    On check in, we require sighting of a valid credit card. For cash payments, EFTPOS or debit card we require payment for your accommodation in at check-in, plus a refundable bond: $100 per Comfort Hotel room, $200 per Quality Hotel room.

    If payment is to be made using the credit card supplied for this booking, the card must be present on check out. The card may be also used if a signed authority is provided by the cardholder.

    Please note: GRAB-A-BED Reservations are EXCLUDED from this as special conditions apply and Grab-A-Bed bookings are NON REFUNDABLE and NON TRANSFERABLE.
     

    Privacy Policy


    Privacy

    We recognise your right to privacy and are fully committed to protecting it. All information, including your personal details, will be private and confidential and we will not disclose this information to other individuals or organisations without your consent, unless required by law.


    Links to Third Party Sites

    We may make available a link to a third party’s website. The linked sites are not under our control and therefore we accept no responsibility for the contents of any linked site. We provide the links to you for convenience and is in no way subject to our privacy policy.


    Security

    We operate a secure data network. The online booking process is secured using SSL (Secure Socket Layer) technology. This is to prevent anyone from intercepting your credit card details during transmission via the Internet. Your credit card details will never be sent in an email or transmitted by any means other than SSL.

    Non-credit card information will be sent to us via email.


    Proof of Identity

    You may be asked to produce proof of your Identity in order to check-in. This is in the interests of safety and security of our hotel and guests.


    Minors

    Minors - under the age of 18 years - will not be checked into the hotel without written permission from their parents or legal guardian and their acceptance of full and final responsibility.

    Parking: Our parking is on a first in first serve basis (we do not reserve parking). If our car park is full a nearby (2-3 min walk) public car parking building, we sell vouchers for that car park at reception. Charges apply.
    Check in time is 2pm if you arrive earlier and your room isn't ready you are welcome to store your luggage with us    .
    Check out time is 11am. A later check out time maybe available (charges apply) contact reception directly.
     

     
    Please do not hesitate to contact us if you have any questions about these or any other matters.
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